Important
This page gives general guidance only. If a child is in immediate danger, call 999 in the UK, or your local emergency number elsewhere. Do not wait for a reply from this website.
You’ve found something.Here’s where to get help.
Reporting and support links checked 21 September 2026. This is general guidance, not an emergency response service.
Police guidance on reporting and handling evidence
Go straight to support numbers and reporting services
01
Put your child’s immediate safety first.
If there is immediate danger, call 999 in the UK. You do not need to collect evidence before asking for help. Stay calm and reassure your child that you will help them.
02
Listen calmly and reassure your child.
Let them explain in their own words. Make clear that asking for help was the right thing to do, and that you will help them find support.
03
Identify what kind of concern this is.
Bullying, stranger contact, sexual images, self-harm content, scams or coercion all have different next steps. Use the categories below.
04
Get the right help for what happened.
You can note usernames, links, the platform and when it happened. Do not screenshot, photograph, download or forward sexual images of anyone who may be under 18. Ask police how to handle material already on the device; do not delay a report to gather evidence.
Contact a support service
These are external services you can contact directly. This website provides general guidance and cannot respond to safeguarding concerns.
Adults worried about a child — NSPCC: 0808 800 5000. Phone hours: Monday–Friday, 10am–4pm. Official contact page, email option and current hours. The NSPCC currently says email is available 11am–4pm daily and emails sent outside those hours are not received. Do not use email for an emergency.
Children and young people — Childline: 0800 1111. Contact Childline and view online support options.
Immediate danger or grooming
If you believe a child is in immediate danger, contact your local emergency services (in the UK, 999). For online sexual exploitation in the UK, report to CEOP.
Sexual images shared of your child
Help your child report the account or content to the platform. For a child under 18, Childline’s Report Remove works with the Internet Watch Foundation to help remove sexual images online, including AI fakes. Take It Down is a separate service from NCMEC for images taken when the person was under 18. It creates a digital fingerprint of an image already on their device; do not download or share an image to use it. These services cannot guarantee removal from every site, encrypted chat or someone else’s device.
Self-harm or suicide content
If your child is in immediate danger, call 999. If help is urgent but there is no immediate danger, use the urgent mental-health contacts below or ask for an urgent GP appointment. For someone who needs to talk, Samaritans offers free listening support day or night on 116 123. Parents and carers can also use the YoungMinds Parents Helpline on 0808 802 5544: Monday, Thursday and Friday, 9.30am–4pm; Tuesday and Wednesday, 9.30am–6pm. This is not a crisis service; check its official page for current hours and online options. Ask what your child has seen and help them step away from distressing content while you seek support.
Urgent mental-health help
If someone has seriously injured themselves, taken an overdose, or you cannot keep them safe, call 999 or go to A&E. Do not wait for a routine appointment.
- England: call 111 and select the mental-health option, or ask for an urgent GP appointment. NHS urgent help.
- Scotland: contact your GP or usual mental-health team; if you cannot access them and need urgent help, call NHS 24 on 111 and choose the mental-health option. NHS inform urgent help.
- Wales: call 111 and press 2 for urgent mental-health support, available to all ages, day or night. Welsh Government guidance.
- Northern Ireland: call Lifeline on 0808 808 8000, free, 24 hours a day. You can call about yourself or someone you are worried about. nidirect crisis guidance.
Website support only
Our website contact is for broken links, technical problems and content corrections only. We do not provide safeguarding advice, counselling or emergency support.
Email: webhelp@parenttechsafety.co.uk
Please do not send children’s private messages, images or details of a safeguarding concern to this email address.
Worried about a child? Get Help: contact a support service. In an immediate emergency in the UK, call 999.